jeta7 b2b Privacy Policy

1 Scope and Applicability of This Policy

This privacy policy ("Policy") applies to all digital services owned and operated by jeta7 b2b. This includes the website, mobile applications, and customer service communications. The purpose of this policy is to clearly inform you how we handle your personal information.

By registering an account on jeta7 b2b, using the services, or accessing the platform, you are agreeing to the terms of this policy. This privacy policy is linked to the general terms described in our Terms and Conditions, and together they form part of our agreement with you.

This policy has been drawn up in accordance with the laws of Bangladesh and applicable international data protection standards. In the event of any dispute or ambiguity, the Bengali version of this document will be considered authoritative.

2 What Types of Information Are Collected

jeta7 b2b collects various types of information, described by category below:

2.1 Registration and Identity Information

• Full name (as it appears on the national identity card)
• Date of birth (required for age verification)
• Mobile number and email address
• Residential address
• National ID or passport details (during KYC verification)
• Username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for transactions)
• Bank account details (where applicable)
• Deposit and withdrawal transaction history
• Date, time, and amount of each transaction

2.3 Activity and Technical Information

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Login and logout times and location
• Time spent on the platform and pages visited
• Game play history, bets, and results
• Details of communications made to customer support

2.4 Voluntarily Provided Information

We also store information you provide when contacting us via chat or email with our customer support team. This includes details of your complaints, questions, or special requests.

3 Purpose and Use of Information Collection

The information we collect is used only for specific and legitimate purposes. All possible purposes are listed below:

3.1 Account Management and Service Delivery

• Ensuring account registration, verification, and management
• Processing deposits, withdrawals, and other financial transactions
• Properly awarding bonuses and promotions
• Resolving technical issues on the platform

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring suspicious transactions or activity
• Complying with anti-money laundering (AML) regulations
• Identifying multiple accounts or fraudulent activity

3.3 Personalized Experience and Communications

• Recommending games and offers based on your preferences
• Informing you about relevant promotions and bonuses
• Sending information about new platform features and updates
• Analyzing user feedback to improve customer service quality

3.4 Responsible Gaming

jeta7 b2b believes in responsible gaming. By monitoring your gaming behavior, we can identify potentially risky patterns and contact you if needed. Detailed guidance on this is available on our Responsible Gaming page.

4 Information Storage and Security

To ensure the protection of your information, jeta7 b2b applies industry-standard technical and organizational measures.

4.1 Technical Security Measures

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored using a strong hashing algorithm
• Financial information is kept in a separately encrypted database
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active to prevent unauthorized access

4.2 Data Retention Period

All information is stored while the account is active. Even after an account is closed or deactivated, certain information may be retained for a defined period as required by legal obligations, dispute resolution, or fraud investigations. Once that period ends, the information is securely deleted or transformed so that individuals can no longer be identified from it.

4.3 Server Location

Our server infrastructure operates in secure data centers. If information is transferred internationally, it is done with appropriate protections in accordance with applicable international data protection standards.

5 Sharing Information with Third Parties

jeta7 b2b does not sell your personal information or transfer it to other companies for commercial purposes. However, limited information may be shared with trusted third parties in specific circumstances:

5.1 Service Provider Partners

• Payment processing services (bKash, Nagad, Rocket, Upay, and banks) — to complete transactions
• Identity verification services — to complete the KYC process
• Game developers and software providers — to maintain gaming service quality
• Customer support platforms — to manage support services

All such partners are contractually bound to keep your information confidential and to use it only for the specified purpose.

5.2 Legal Obligations

We may be required by law to provide certain information in response to a court order, a legitimate request from a government authority, or a criminal investigation. In such cases, we will provide only the minimum information necessary and will, where possible, endeavor to notify you in advance.

5.3 Business Restructuring

User information may be transferred in the event of business changes such as a merger, acquisition, or asset transfer. We will give you timely notice before any such change.

6 Cookies and Tracking Technology

Cookies and similar technologies are used on the jeta7 b2b website and app to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, security verification, and core functionality — these cannot be disabled.
• Functional Cookies: Store language preferences, theme settings, and other personalized configurations.
• Analytics Cookies: Collect platform usage statistics, which are used to improve service quality.
• Marketing Cookies: Used to display relevant advertisements and for promotional functionality.

6.2 Cookie Controls

Non-essential cookies can be disabled by changing your browser settings. However, this may cause some platform features to not work correctly. A cookie consent notice is displayed the first time you access the platform, where you can select your preferences.

7 User Rights

You have the following rights regarding your personal information, which jeta7 b2b respects and is obligated to uphold:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances (where there is no legal obligation to retain it), you may request that your information be deleted.
• Right to Restrict Processing: You may request that the use of your information be temporarily restricted while an investigation is ongoing.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Object: You may object to marketing communications or certain types of processing.
• Right to Withdraw Consent: Where your information is being processed on the basis of your consent, you may withdraw that consent at any time.

To exercise these rights, contact the customer support team. After receiving your request, we will respond within a reasonable time. For other questions about our platform, see our FAQ page.

8 Protection of Minors

All services of jeta7 b2b are for persons aged 21 or older only. Minors (those under 21) have no opportunity to register or use services on the platform.

Age verification is mandatory during the registration process. If we receive information belonging to a minor for any reason, it will be deleted immediately and the associated account will be closed. If you become aware that a minor is using this platform, please contact us.

We believe in responsible gaming and are committed to helping users develop healthy gaming habits. To learn more, please read our Responsible Gaming page.

9 Policy Changes and Notice

jeta7 b2b reserves the right to amend or update this privacy policy at any time. Changes will be communicated to you in the following ways:

• A new version will be published on this page and the "Last Updated" date will change.
• For significant changes, a direct notice will be sent to your registered email or mobile number.
• A notification may be displayed when you log in to the platform.

Continuing to use the platform after a change will be considered as your agreement to the new policy. If you do not agree with the changes, you have the right to close your account.

Previous versions of the policy are available on request through customer support.

10 Contact & Complaints

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us through the following:

After a complaint is submitted, we will investigate and respond as quickly as possible. If you are not satisfied with our response, you have the right to take other legal action under applicable law.